Description
- Provide first-level technical support to end-users via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist with onboarding and offboarding of employees, including setting up and removing accounts and equipment.
- Document and track support requests using a ticketing system.
- Escalate unresolved issues to higher-level support teams as needed.
- Maintain an inventory of hardware and software assets.
- Provide user training and guidance on IT systems and tools.
- Ensure security and privacy of networks and computer systems.
- Participate in the development of IT policies and procedures.
- Stay up-to-date with the latest technology trends and best practices.
Education
Bachelor's degree in Information Technology, Computer Science, or related field
Must Have
- Proven working experience in providing help desk support
- Strong knowledge of Microsoft Office 365, networking, and operating systems
- Excellent communication skills
- Strong problem-solving skills
- Proficiency in Windows/Mac OS environments
- Customer-oriented and cool-tempered
- Ability to work independently and as part of a team
- Willing to work WFO
Educational Requirements
Bachelor Degree
Workplace
WFO
Other Benefits
Competitive salary and benefits package, Opportunity for professional growth and development.
Benefits
FAQs
